Guest Service Agent (Etihad Airways)

Job Purpose
You will be responsible for providing customer services and assist them in their needs, greet and welcome passengers and to offer special attention to VIPs, CIPs, UMs, YPs, Disabled Passengers, Families etc.

Responsibilities

• Constant liaison with Check-in, Transfer Desk and other related areas.
• Liaises with check-in, transfer desk and support Airport Services Supervisors in all areas.
• Escort and direct Arriving/Departing passengers to the respective areas such as Hotel Desk, Visa Counter, Transfer Desk, Premium Lounges, Boarding Gates etc.
• Ensure passengers are assisted smoothly through airport facilities.

Requirements

• You should be educated up to O-level / IB / GCSE (General Certificate in Secondary Education).
• In addition to above, if you have the following it would be advantageous but it is not mandatory:
• Courses in Passenger Handling and Customer Services such as introduction to Civil Aviation and Passenger Handling.
• Knowledge of ticketing / construction of fares.
• Good communication skills in English and Arabic and other international languages as an advantage.
• Knowledge of Computer Skills.